Welcome to Ellon Medical Group
With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations. For GDPR information and Subject Access Requests please visit the 'Practice Policies' section.
COVID-19 Coronavirus Information
SURGERY TEMPORARY DOOR CLOSURE TO ROUTINE SERVICES
In response to the Prime Minister's COVID-19 announcement that the country is in lockdown, to practice good social distancing and protect our most vulnerable members of society and staff, we have been granted permission to temporarily close our surgery doors to visitors to restrict access to patients requiring urgent/acute care only.
Please be assured that we continue to provide urgent patient support to our practice population behind doors.
Patients can access urgent care by calling the surgery reception on tel: 0345 337 1150, selecting option 2, for clinical telephone triage support or 'Near Me' video consultation.
Prescriptions can continue to be ordered either online or via the telephone prescription order line for pharmacy collection. Results continue to be available via the results line.
All patients with pre-booked GP appointments are currently being contacted (predominantly by text) to cancel routine appointments. Practice Nurse and Phlebotomy pre-booked appointments are being clinically assessed to determine urgency; patients will receive phone call for support or text cancellation where necessary to maintain urgent/acute care only. If you do not receive a text or call your nurse/phlebotomy appointment is considered urgent/acute therefore please attend your original appointment unless you are COVID symptomatic or under household isolation due to a symptomatic member on the day of your appointment, in which case DO NOT ATTEND THE SURGERY but call to cancel and receive alternative support. Please do not contact the surgery about an upcoming appointment unless you have received a text or call to allow us to conduct the process of clinically reviewing and assessing according to date order, otherwise you may unnecessarily tie up the phone lines and call handlers.
As an infection spread precaution for the safety of all patients and to minimise medical support disruption, to enable effective prior patient appointment screening we have temporarily suspended the online appointment booking system until further notice. Please see the appointments section of this website for updated information regarding telephone medical triaging of new appointments where possible, or video consultation, to limit contact and exposure risks to all of our patients and staff and to maximise our limited resources.
Anyone developing symptoms consistent with COVID-19, however mild, should self-isolate for 7 days. DO NOT VISIT THE SURGERY FOR RISK OF INFECTION SPREAD. Additionally, it is recommended that anyone living in the same household as a symptomatic person should self-isolate for 14 days.
The most common symptoms of COVID-19 are recent onset of:
- New continuous cough and/or
- High temperature
If your symptoms are severe or worsen during home isolation, or are no better after 7 days please contact NHS24 (111) for further advice.
NHS Inform have produced advice for people who have symptoms and are self-isolating which can be viewed via the following link:
If you have to stay at home and self isolate and need a note for your employer, please visit the following NHS 'Get an Isolation Note' link:
If you suspect that you have symptoms visit nhsinform.scot for further information of "Could I have Coronavirus (COVID-19)" web link below. If you are unable to access the self guide electronically please call 0800 028 2816. ** DO NOT VISIT THE SURGERY FOR RISK OF INFECTION SPREAD **.
Could I have Coronavirus (COVID-19)? Use the following link initially to find out what to do next if you have developed any of these symptoms and are worried about Coronavirus (COVID-19):
GROUPS AT HIGHER RISK
Those patients most at risk from Coronavirus will receive a letter from the Chief Medical Officer, Catherine Calderwood, giving practical and detailed advice on how to protect themselves and access the care and treatment needed. A copy of this letter is given by clicking below:
CMO Letter to Shielded Higher Risk Patients
The safest course of action for these patients is to stay at home at all times and avoid all face-to-face contact for at least twelve weeks from today, 26th March 2020, except from their carers and healthcare workers who patients must see as part of their medical care.
Due to the situation, demand for all health services is very high and your GP practice will be in touch with you as soon as they can to arrange with you how best to ensure this.
NHS Near Me Video Appointments
This Practice offers NHS Near Me video appointments, powered by the Attend Anywhere system.
NHS Near Me is a video consulting service which allows patients to attend their appointment from their own home or wherever is convenient, using their own computer, smartphone or tablet device.
To use this service you must have a booked video appointment with the Practice.
Further information is available via the following links:
Click here to watch a YouTube video regarding NHS Near Me how to use near me
PLEASE VISIT THE APPOINTMENTS SECTION FOR NEAR ME ACCESS LINK.
Get Well Keep Well
Please visit the current NHS campaign video which will provide information regarding the NHS Grampian 'KnowWhoToTurnTo' website and different services options. Under the 'Self-Help' and 'Pharmacist' pages there is a link to ‘Coughs, Colds & More’ which provides brief information regarding self-care, links to download NHS Grampian Self-Help Guides for Coughs, Sore throat, Earache and Sinusitis and also links to the 'NHSInform' and Antibiotic Guardian websites.
MSK Self Help or Occupational Therapy Support
Musculoskeletal (MSK) Disorders (e.g. back pain or sports injuries) or for Occupational Therapy support - please see "Further Information", Minor Illness respective sections of the website for self referral or contact information.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
You may also wish to consider joining the Patient Participation Group which meets quarterly. Visit the 'Have your say', Patient Group section for further information.
Dermatology GP Clinics
Effective 1st April 2020, GP provided Dermatology Clinic services will cease resultant to withdrawal of Aberdeenshire GP Practice's respective Service Level Agreement Contracts.
We kindly ask all patients to ensure that your contact details held with reception are current, including mobile telephone number and email address where available.
In the event that your telephone is subject to screening/withheld number barring, please ensure that you provide an alternative mobile phone number for Duty Doctor call back or when requesting telephone consultation appointments.
Our health centre is fully accessible to disabled patients, with wheelchair access in all waiting rooms, and consulting rooms. We also have disabled toilet facilities available. A hearing loop is in place at the front reception desk. A wheelchair is available at reception. Designated disabled parking spaces are located nearest to the entrance to the health centre.
Ellon Group Practice is taking a significant step in improving the health and wellbeing of patients and staff by committing to being a parkrun practice, joining over 1,400 Parkrun practices across the UK.
What is parkrun?
- Free, weekly 5km walk/jog/run that takes place every Saturday at 0930h
- Walk, run, jog, volunteer or spectate - take part in any way that suits you
- Open to all, including those who are inactive or have health conditions or disabilities
- Organised by local volunteer teams
- Over 850 locations across the UK
- Opportunity to socialise, make friends and be part of a welcoming, supportive community
(Site updated 07/04/2020)